@article {Benioudakis2021165,
	title = {Lead-time quotations in unobservable make-to-order systems with strategic customers: Risk aversion, load control and profit maximization},
	journal = {European Journal of Operational Research},
	volume = {289},
	number = {1},
	year = {2021},
	pages = {165-176},
	doi = {10.1016/j.ejor.2020.06.047},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85088786505\&doi=10.1016\%2fj.ejor.2020.06.047\&partnerID=40\&md5=2580319288b374a72eec663ad3d7f5a1},
	author = {Benioudakis, M. and Burnetas, A and Ioannou, G.}
}
