@article {Dimitrakopoulos2016477,
	title = {Customer equilibrium and optimal strategies in an M/M/1 queue with dynamic service control},
	journal = {European Journal of Operational Research},
	volume = {252},
	number = {2},
	year = {2016},
	pages = {477-486},
	doi = {10.1016/j.ejor.2015.12.029},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84959886031\&doi=10.1016\%2fj.ejor.2015.12.029\&partnerID=40\&md5=a681691ed0173757346fff7c9114fe20},
	author = {Dimitrakopoulos, Y. and Burnetas, AN}
}
