@conference {Liu20021515,
	title = {Customer-dependent group instantaneous replacement models for unreliable service systems},
	booktitle = {Proceedings - Annual Meeting of the Decision Sciences Institute},
	year = {2002},
	pages = {1515-1520},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-1642441667\&partnerID=40\&md5=0fc1d6c46eae2b4e17b3763485438da8},
	author = {Liu, G.-S. and Burnetas, A}
}
