@article {Printezis2008700,
	title = {Priority option pricing in an M/M/m queue},
	journal = {Operations Research Letters},
	volume = {36},
	number = {6},
	year = {2008},
	note = {cited By 2},
	pages = {700-704},
	abstract = {We study a system where the service provider offers priority options. We identify the optimal option pricing policy, by deriving the optimal number a customer would buy and the customer{\textquoteright}s exercise policy as a function of system congestion, options remaining, time to expiration and possibility of balking.},
	keywords = {Customer satisfaction, Optimal numbers, Option pricing, Priority pricing, Service options, Service providers, Systems engineering},
	issn = {01676377},
	doi = {10.1016/j.orl.2008.07.001},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-54249100856\&doi=10.1016\%2fj.orl.2008.07.001\&partnerID=40\&md5=d3422cb52a70f7aef8c21fa58725c4b0},
	author = {Printezis, A. and Burnetas, AN}
}
