@article {Artalejo2007983,
	title = {Applications of maximum queue lengths to call center management},
	journal = {Computers and Operations Research},
	volume = {34},
	number = {4},
	year = {2007},
	note = {cited By 25},
	pages = {983-996},
	doi = {10.1016/j.cor.2005.05.020},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-33748917249\&doi=10.1016\%2fj.cor.2005.05.020\&partnerID=40\&md5=5b6a4a38887eaefd74171f33ecc17f82},
	author = {Artalejo, J.R. and Economou, A. and G{\'o}mez-Corral, A.}
}
