<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Varoutas, Dimitris</style></author><author><style face="normal" font="default" size="100%">Hämmäinen, Heikki</style></author><author><style face="normal" font="default" size="100%">Welling, Ilari</style></author><author><style face="normal" font="default" size="100%">Mas Machuca, Carmen</style></author><author><style face="normal" font="default" size="100%">Moe, Øyvind</style></author><author><style face="normal" font="default" size="100%">Eberspächer, Joerg</style></author><author><style face="normal" font="default" size="100%">Jaeger, Monika</style></author><author><style face="normal" font="default" size="100%">Gladisch, Andreas</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Service cost model and cost comparative studies</style></title><secondary-title><style face="normal" font="default" size="100%">info</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2009</style></year></dates><number><style face="normal" font="default" size="100%">3</style></number><publisher><style face="normal" font="default" size="100%">Emerald Group Publishing Limited</style></publisher><volume><style face="normal" font="default" size="100%">11</style></volume><pages><style face="normal" font="default" size="100%">19–30</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>